Privacy Policy
Qevorimate provides an automated customer service assistant to online stores. This policy explains what personal data we handle, why, and what rights you have. It covers two groups of people: store customers who message a store that uses Qevorimate, and store owners who use the service.
Who is responsible
Qevorimate is operated by Stark Group SARL, a company registered in Lebanon (Commercial Register of Baabda, no. 2026037). For the messages a store receives, the store decides why and how the data is used and Qevorimate processes it on the store's behalf. For store owner accounts and our own operations, Qevorimate is responsible. Contact: info@qevorimate.com.
What we collect
- Messages you send to a store on WhatsApp, Instagram, Messenger or its website chat, including attachments and voice notes where supported.
- Profile details the messaging platform shares with us, such as your name or handle and phone number.
- Order details you give for delivery: name, phone number, address and the items you want.
- Store owner details: name, email, store address, and the connection to the store platform.
Why we use it
- To answer your questions and prepare your order for the store's approval.
- To keep the conversation history so the assistant and the store owner can follow up.
- To secure and improve the service, and to meet legal obligations.
We do not sell personal data and do not use customer messages for advertising.
Who receives it
- The store you are messaging.
- Messaging platforms you use to contact the store (Meta for WhatsApp, Instagram and Messenger).
- Service providers that host our systems and run the language models that help write replies. They process data only to provide the service.
Where it is stored
Our database is hosted in Frankfurt, Germany. Sensitive fields such as delivery details are encrypted in storage. Some providers process data in other countries; where they do, we rely on their contractual safeguards.
How long we keep it
We do not delete personal data on a schedule. We delete it when the person it belongs to asks us to and we have verified that the account is theirs. See Data deletion. Order records that a store must keep for legal or accounting reasons, such as items, amounts and dates, are not deleted.
Your rights
You may ask to see, correct, export or delete the personal data we hold about you, or object to its use. Write to info@qevorimate.com. We reply within 30 days. Where a store is responsible for the data, we pass your request to it and help it respond.
Security
Access to data is limited by store and by role, connections are encrypted in transit, and secrets are held in a managed vault. No system is perfectly secure; we will notify affected stores promptly if an incident affects personal data.
Children
The service is not directed at children under 16 and we do not knowingly collect their data.
Changes
We will update this page when our practices change and show the date at the top.