Data deletion
You can ask us to delete the personal data we hold about you, including messages exchanged with a store that uses Qevorimate on WhatsApp, Instagram, Messenger or its website.
How to ask
- Email info@qevorimate.com with the subject "Data deletion request".
- Tell us which account you messaged from (your WhatsApp phone number, or your Instagram or Facebook name) and the store you contacted.
- We verify that the account is yours before we delete anything, for example by sending a confirmation message to that same account.
What happens next
- Once verified, we delete or irreversibly anonymise your messages, profile details and delivery details within 30 days.
- We confirm by email or by message when it is done.
- Order records that a store must keep for legal or accounting reasons, such as items, amounts and dates, are retained. The store holds them under its own legal obligations.
- We do not delete anyone's data without a verified request from the account owner.
Removing the app connection
If you connected an account through Facebook or Instagram, you can also remove Qevorimate in your Facebook settings under Apps and Websites. Removing it stops further access; to delete data already held, send the request above.